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Forum Discussion
cannot sign into Netgear account using Nighthawk app on my Samsung S23
To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in...
I am entering my user name and password for Netgear account as the prompt asks, not the username and password for managing the router itself. They are independent of each other
woodstockmichae wrote:
They are independent of each other
I know. That's what I tried to explain.
You need both.
At what stage does it fail?
Can you login to MyNetgear with a browser?
NETGEAR - Common Account Management
Yes, I can sign in using browser on laptop and using browser on phone.
The login fails immediately in NightHawk app. As soon as I enter Netgear user name and pw, i get login failed message. "This device not recognized."
Be sure to disable any MAC Address randomizers on the mobile device:
Try this as well:
woodstockmichae wrote:
Yes, I can sign in using browser on laptop and using browser on phone.
Is that into the the MyNetgear account?
Which app is this iOS or Android?
Yes, when the NightHawkapp launches on my Samsung S23(android), it requires me to sign into my Netgear account to use the NightHawk app. I have tried clearing cache and changing the settings for MAC address to Phone Mac. Still no resolution to use the app.
