Forum Discussion

Aspirant

Mar 13, 2023

Solved

Can't complete Nighthawk app setup NETGEAR C7000 AC1900

I cannot complete the Nighthawk app setup for our NETGEAR C700 AC1900 modem/router because every time I try my iPhone 11 kicks me to a NETGEAR Genie password reset page when I try to connect to the W...

FURRYe38
Mar 13, 2023
Do you have WiFi Private IP address disabled on the phone?

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

Try using a wired PC and web browser to set up the modem at 192.168.1.1

FURRYe38

Guru - Experienced User

Mar 13, 2023

Do you have WiFi Private IP address disabled on the phone?

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

Try using a wired PC and web browser to set up the modem at 192.168.1.1

scarbaj

Aspirant

Mar 13, 2023

My WiFi Private IP address was not disabled, but I reviewed the link you included and tried again after disabling the WiFi Private IP address and Limit IP Tracking. It didn't help at first, but when I tried to connect to the network again I selected "Use without Internet" and that worked to get the Nighthawk app able to complete the setup. (Finally!)

Thanks for your quick response and tip!