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Forum Discussion

kugodfather's avatar
kugodfather
Follower
Sep 01, 2015

Can't connect to Netgear Genie app using ios or ipad

I am using ios version 8.4.1 on my iphone and I have a C3700-NAS cable modem/router. I can connect using genie from my pc, but not from my apple devices. I can see the wireless network but cant log i...
Genie
Ozarkham's avatar
Ozarkham
Initiate
Nov 28, 2015

Same issue here with DGND3700 router DSL modem. Works fine on Mac but iphone tells me password is wrong and its the same one I'm using from the Mac and from the internet web page. 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 28, 2015

Hi Ozarkham,

 

1. Was it working before?

2. Have you tried using another iOS device?

3. What is the iOS version of your iPhone?

4. Have you tried changing the router password?

 

Regards,

 

Dexter

Community Team