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Forum Discussion

ghostsparta13's avatar
ghostsparta13
Follower
Dec 07, 2022

cant do anything in the netgear app or through netgear genie

ive been trying to update my router with the nighthawk app i have a c6300v2. when i open the app and login, all i can see is the router model, and 2 options to click on , "open routerlogin.net" or "c...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 07, 2022

What browser are you using? 

Does logging into the modems web page at 192.168.1.1 or 192.168.0.1 work? 

Be sure to clear out all browser caches before entering the web page. 

Try a different browser. 

Be sure to scroll down the bottom of the web page to find the link that has something mentioning that you don't have a mobile device. 

 

What mobile platform are you using? 

Does this work? 

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/td-p/2215659/jump-to/first-unread-message

 

FYI about Apple devices:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message