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Forum Discussion

cindy914's avatar
cindy914
Follower
Oct 27, 2015

Can't find 5G network on my netgear genie

  I seem to have lost my 5G capability on my router... cant seem to find how to set it up on my router. 
Genie
ericaj79's avatar
ericaj79
Aspirant
Jan 28, 2016

Both SSID is enable and I still can't find my 5G network.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 30, 2016

    Hi @ericaj79,

     

    Not all wireless devices are capable of detecting the 5GHz band. Please make sure that your device is dual band capable. You may refer to the device spec sheet normally found on the user manual.

     

    Regards,

     

    Dexter

    Community Team

    • jwarstyle's avatar
      jwarstyle
      Aspirant
      Feb 06, 2016

      I have the same issue, on all iphone the 5g netwrok disspaered at once. everything is enabled and updated with the r7000

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Feb 07, 2016

        Hi @jwarstyle,

         

        1. Which iPhone model do you have? (iPhone 5 and above supports 5GHz)

        2. Was it working before?

        3. Are there other devices that are able to detect the 5GHz signal?

        4. What is the firmware version of the router?

        5. Have you tried resetting the router?

         

        Regards,

         

        Dexter

        Community Team