NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

cindy914's avatar
cindy914
Follower
Oct 27, 2015

Can't find 5G network on my netgear genie

  I seem to have lost my 5G capability on my router... cant seem to find how to set it up on my router. 
Genie
Dhall1911's avatar
Dhall1911
Aspirant
Jul 04, 2017
It doesn't work. Have the same problem. I had 5G before I applied "Enable Smart Connect" and even after I switched it back it only has 5G guest. Please help.
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 10, 2017

    Hi Dhall1911,

     

    1. What is the model number of your NETGEAR device?

    2. Have you tried the suggested steps posted above? If not, please do.

    3. What are the steps that you have tried?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 14, 2017

      Hi Dhall1911,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team