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Forum Discussion

cindy914's avatar
cindy914
Follower
Oct 27, 2015

Can't find 5G network on my netgear genie

  I seem to have lost my 5G capability on my router... cant seem to find how to set it up on my router. 
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 28, 2015

Hi cindy914,

 

You can try to manually access the router's UI and check if the SSID broadcast is enabled or if the wireless router radio for the 5GHz band is enabled. You may refer to the steps below.

 

1. Use a computer/device that is connected to the network and open a browser (Internet Explorer, Firefox, Chrome).

2. Access the router's UI by typing www.routerlogin.com and press enter.

3. Log in. The default username is admin and password for the word password.

4. Select Advanced > Setup > Wireless Setup.

5. Make sure the SSID broadcast is enabled/checked for both the 2.4 GHz and 5GHz,

6. If it is, select Advanced Settings > Wireless settings > Enable wireless router radio for both the 2.4GHz and 5GHz.

7. Click on Apply.

8. Check if the devices are now able to detect the 5GHz signal.

 

Regards,

 

Dexter

Community Team