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LpNy75's avatar
LpNy75
Aspirant
May 14, 2019

Can't log in on night hawk app

Can’t log it in. Keep saying error occurred try again

7 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 16, 2019

    Hi LpNy75, welcome to the community! Are you trying to login locally (within your network) or remotely? Also, please try clearing the app data and cache if you are on Android or re-install the app if on iOS.

     

    Dexter

      • LpNy75's avatar
        LpNy75
        Aspirant
        May 22, 2019

        I use ios app.   tried delete and redownload again the first time log in it can connect locally but after few days it only detect remote but not on local even though i am on the same wifi.   

  • michaelkenward's avatar
    michaelkenward
    Guru
    May 31, 2019
    LpNy75 wrote:
    Can’t log it in. Keep saying error occurred try again

    It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?