Can't log in to Genie

Took 8 tries to register on THIS SITE via Mobile..... bad bad bad design. Now, to the original problem.... sign in fail using Galaxy S6 Android Netgear Genie app.... AFTER PHONE SUCCESSFULLY CONNECTED TO WIFI....The Netgear Genie app inserts "admin" ... no quotes... as the username and no way to change that.... "password".... no quotes does NOT work..... password PRINTED on the router DOES NOT WORK.... password used to establish a Netgear account.... Does NOT WORK...... password used to access local WAN does not work, password to access the broadcast SSID DOES NOT WORK...... And they want to charge $49.99 to support their BADLY DESIGNED APP.... And convoluted user interface..... BS.... Open up ZFree support... and your CUSTOMERS...... Who generate your PAYCHECK.....Will help you solve your PROBLEMS