Forum Discussion

Tutor

Apr 11, 2022

Can't log in to Nighthawk app (R6400v2)

Hello. I Have problem with login to Nighthawk app. Everything was working normally suddenly app has asked me for router password and won't accept this password. Replay is: Logon timed out please try ...

michaelkenward

Guru - Experienced User

Apr 12, 2022

elmatero wrote:

Do I have reset to factory my router every two weeks to get this app working?

What is the firmware on the router?

Firmware and app operations are closely linked.

elmatero

Tutor

Apr 12, 2022

Router firmware is: V1.0.4.126_10.0.102

Nighthawk Appversion is: 2.15.1.2104

michaelkenward
Guru - Experienced User
Apr 12, 2022
elmatero wrote:

Router firmware is: V1.0.4.126_10.0.102

Nighthawk Appversion is: 2.15.1.2104

That is the latest firmware for the R6400v2. Your first message said R6400. That's different hardware.
- elmatero
  Tutor
  Apr 12, 2022
  Ok, but in subject i wrote R6400v2. I cant select R6400v2 in predefined router list on this forum.
  - FURRYe38
    Guru - Experienced User
    Apr 22, 2022
    https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works/m-p/2216645/highlight/true#M14022