NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't log in to Nighthawk app
I recently purchased a new phone and I'm trying to log in to the app. Once I enter my password something very briefly flashes on my screen about sending me a verification code and then it disappears and says login attempt denied.
8 Replies
Caseyjewels66 wrote:
I recently purchased a new phone and I'm trying to log in to the app. Once I enter my password something very briefly flashes on my screen about sending me a verification code and then it disappears and says login attempt denied.Which phone? Which app? (iOS or Android?) Which router?
Have you set up Anywhere Access on your system?
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
- I have a Galaxy A25 and a Netgear AC 1600. My previous phone was a Galaxy A22. The app that I can't seem to open anymore is the Nighthawk app . As for the anywhere access question, I don't remember if I set that up the last time I opened the app with my previous phone or not.
Caseyjewels66 wrote:
I have a Galaxy A25 and a Netgear AC 1600.Which router is that? AC1600 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
Does the Galaxy A25 connect as expected to the wifi from whatever router it is that you are using?
The app that I can't seem to open anymore is the Nighthawk app .Which one? iOS or Android?
What happens when you try to open it?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Caseyjewels66 wrote:
I recently purchased a new phone and I'm trying to log in to the app. Once I enter my password something very briefly flashes on my screen about sending me a verification code and then it disappears and says login attempt denied.
