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Forum Discussion

mattcollins123's avatar
mattcollins123
Aspirant
Jan 28, 2020

Can't Log Into Nighthawk App, ONLY When at home on my own network

Bought my Nighthawk AC 2100 last August and really like it. Downloaded the Nighthawk app and worked great. Now, when I am at home on my own network and open the app, it defaults to the default userna...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 28, 2020

Hi mattcollins123, welcome to the community! There are 2 logins for the Nighthawk app. One is for your NETGEAR account (email format with password) and the other one is the router admin credentials (username is admin and your router admin password). The app is able to detect if you are connected locally (at home) and will only ask for the router admin credentials. The router username will always be admin.

 

Dexter

mattcollins123's avatar
mattcollins123
Aspirant
Jan 28, 2020

Dexter,

Thanks for the reply. I do recall that now and makes sense. However, I don't seem to recall my admin password. The default "password" is not working and neither does my other Netgear password. Can I reset this?