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Forum Discussion
Can't Log Into Nighthawk App, ONLY When at home on my own network
Bought my Nighthawk AC 2100 last August and really like it. Downloaded the Nighthawk app and worked great. Now, when I am at home on my own network and open the app, it defaults to the default userna...
Hi mattcollins123, welcome to the community! There are 2 logins for the Nighthawk app. One is for your NETGEAR account (email format with password) and the other one is the router admin credentials (username is admin and your router admin password). The app is able to detect if you are connected locally (at home) and will only ask for the router admin credentials. The router username will always be admin.
Dexter
Hi mattcollins123, yes, if you have enabled the password recovery option, it will prompt you to answer the security questions that you have setup. If that was not setup or if you are unable to answer the questions, a factory reset will be the only option. If that's the case, the steps are provided on the link below.
http://kb.netgear.com/app/answers/detail/a_id/9665
Dexter
- Thanks for the help! I couldnt get the PW recovery tool to work, but I started guessing and was able to get in without a reset!
Thanks for the update! Glad to know you were able to work your way around it. :-)
Dexter
So Dexter, I am having the same issue (sort of). I can't figure out how to login with my admin account on the app.... I have logged in with my email, and can control all the devices logged into the router. is there more functionality when logged in as admin? And if so, how do I login as admin?
Thx!