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Forum Discussion

last_martian's avatar
last_martian
Aspirant
Apr 03, 2018

Can't login to my Bypass Account (Parental Control) after the Latest Genie Update to 2.4.32 on MAC.

I just updated Netgear Genie to 2.4.32 on my MAC and I can no longer login to my OpenDNS Bypass account. I tried deleting and recreating the bypass account through Netgear.Opendns website. After sear...
Genie
m2jel's avatar
m2jel
Aspirant
Apr 12, 2018

You can try emailing support at netgearteam@netgear.com

(I haven't heard anything back in a week) so here's my fix for other frustrated parents/users: 

Since it looks like the problem is with the current version of Genie (PC), I uninstalled what I had, ran CCleaner and then installed a downloaded version of Genie I had from July 2017.

With the older version of Genie, I logged into Parental Controls without a problem and was able to make changes to the filtering level of each of my devices.