NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nokonek's avatar
nokonek
Aspirant
Aug 23, 2019

Can't login to RAX40 with Nighthawk app

Nighthawk app is no longer recognizing my router user and pass. I have tried clearing cache/app/data, uninstalled and re-installed multiple times. I can log in to my netgear account, and then logging in router with admin creds simply says, "Login failed please re-enter the correct admin password for your netgear router." I can log in from a pc i can login from my phone using a browser, but no dice with the Nighthawk app. The app worked when I first got it, whenever it decided to update fubar'd it.

 

More details:

App version: 2.4.2.726

Phone model: Samsung Galaxy S9 (SM-G960U) Rev 1.1

Android Version: 9 Security Patch June 1, 2019

 

Any thoughts on how to get that to work?

3 Replies

  • Retired_Member's avatar
    Retired_Member
    Aug 23, 2019

    I am too having this issue with the RAX80 after about three to four days.  If you use the app to get to the router remotly it will connect the reboot the router.  This is what I have had to do.  

    • nokonek's avatar
      nokonek
      Aspirant
      Aug 26, 2019

      I was finally able to get the app to connect to the router, but I had to power cycle the router. Because I am connected directly to the GPON, I have to powercycle the GPON as well, so I attempt to stay away from rebooting the router too much.

      • Retired_Member's avatar
        Retired_Member
        Aug 26, 2019

        I seem to have to reboot my RAX80 every couple days as I loose the ability to log in locally via the app oir PC.  Has to be a memorry leak in the firmware or something like that.