Forum Discussion

Guide

Jan 18, 2013

Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...

Genie

DexterJB
Jan 10, 2017
Hi jwilson484,

Please try the following steps:

1. Uninstall and re-install the Genie apps/programs from your devices.

2. Reboot the router.

3. If it is an option, you can try doing a factory reset on the router.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Oct 08, 2015

Hi highlandstarr,

I would like to apologize if we have not met your expectations with the support that was provided to you. I will do my best to clarify everything.

I have checked on our system and was able to confirm that the registered device is indeed an ISP supplied unit. As what you have also confirmed, the firmware version indicates (with CH suffix) that it is a modified version as normally required by most of our partner ISP's. Given the nature of the modified firmware, most functionality of the NETGEAR Genie app will not be compatible with the router due to certain restrictions that were made. As it stands, we will not be able to work our way around it due to the said requirements of our partner ISP's. This is an unfortunate interoperability limitation. However, if you are considering getting your very own NETGEAR router from a retail outlet without the modified firmware, the NETGEAR Genie app will most definitely work with it.

We value your input in all aspects of our service, whether technical or feedback related, which is the purpose of NETGEAR having multiple channels of support. Rest assured, no feedback will go unnoticed.

Regards,

Dexter

Community Team

Johnb1160

Initiate

Nov 30, 2015

Interesting situation on the modified firmware, I am busy looking for reasons I cant utilize "Genie" for parental controls and this thread is on target with my issues and I have gotten the Router V6300v2 from Charter as well. My question to Charter was: Will this modem have parental controls and they advised through a download it does. So my question, is there a Chrter version of "Genie" or parent controls?

Thank you for the info.

John

DexterJB
NETGEAR Moderator
Nov 30, 2015
Hi Johnb1160,

As it stands, there is no NETGEAR Genie that will specifically work with the Charter firmware version. Charter will be the ones who can confirm if the modified firmware can work with the standard NETGEAR Genie program.

Regards,

Dexter

Community Team
Booksco
Tutor
Dec 11, 2015
Someone at Netgear must know why so many people have this problem. Can't login using www.routerlogin.net either. Lots of views of issues but not many replies.
- DexterJB
  NETGEAR Moderator
  Dec 12, 2015
  Hi Booksco,
  
  1. Have you tried using another browser?
  
  2. Have you tried using another device?
  
  3. Did you change the router password?
  
  4. What is the model number of your router?
  
  5. What is the firmware version?
  
  Regards,
  
  Dexter
  
  Community Team
  - Booksco
    Tutor
    Dec 12, 2015
    1. Have you tried using another browser? YES ON COMPUTER AND LAPTOP
    2. Have you tried using another device? COMPUTER AND LAPTOP
    3. Did you change the router password? I CHANGED IT FROM DEFAULT PASSWORD. HOWEVER I WAS ABLE TO SIGN IN EARLIER (like two months ago) WITH NEW PASSWORD AND NOW I CAN'T
    4. What is the model number of your router? R6250 S/N 3DK7547FA140F
    5. What is the firmware version? I DON'T KNOW WHAT THIS MEANS. I HAVE WINDOWS 7.