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Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
My purchased netgear has stopped working on the genie app IOS 9.3 why? Seems odd this happened and I only had this product just over three months and paid a lot for it....
Im also having a simular issue w/my router. I cant access my router at ALL. Ive changed browsers and computers (windows and mac), did a hard reset 3 times and I still cant access my router. Just the little window keep popping up asking for user and password. The wireless 2.4 and 5.0ghz is working so i can use that but no access to my router via computers or genie. What can i do?
Hi luv2wire,
1. Have you tried using the IP address of router?
2. When performing a factory reset, please make sure the correct steps are taken. You may refer to the link below.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team