Forum Discussion

Guide

Jan 18, 2013

Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...

Genie

DexterJB
Jan 10, 2017
Hi jwilson484,

Please try the following steps:

1. Uninstall and re-install the Genie apps/programs from your devices.

2. Reboot the router.

3. If it is an option, you can try doing a factory reset on the router.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Jul 27, 2016

Hi wliu2,

1. What is the version of the NETGEAR Genie program that you have installed?

2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?

3. We highly recommend performing a factory reset after updating the router's firmware.

4. Have you tried uninstalling and re-installing the NETGEAR Genie program?

Regards,

Dexter

Community Team

wliu2

Guide

Jul 28, 2016

Hi DexterJB

Here are the answers for your questions:

1. What is the version of the NETGEAR Genie program that you have installed?

-> 2.4.26

2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?

-> Tried my iPAD air 2. It was able to login once at the beginning. It even helped me to create a openDNS account, then complain no internet connection, even the browser can access internet w/o issue. And all logins failed thereafter. Looks my router (WNR3500L) is not supported by the Genie? Also on my PC, Network Map always shows connected devices correctly.

3. We highly recommend performing a factory reset after updating the router's firmware.

-> Factory reset not done. similar concerns as those above. Don't want to lose my settings

4. Have you tried uninstalling and re-installing the NETGEAR Genie program?

-> Yes, no luck with uninstall/re-install.

Regards,