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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 27, 2016

Hi wliu2,

 

1. What is the version of the NETGEAR Genie program that you have installed?

2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?

3. We highly recommend performing a factory reset after updating the router's firmware.

4. Have you tried uninstalling and re-installing the NETGEAR Genie program?

 

Regards,

 

Dexter

Community Team

wliu2's avatar
wliu2
Guide
Jul 28, 2016

Hi DexterJB

 

Here are the answers for your questions:

1. What is the version of the NETGEAR Genie program that you have installed?

     -> 2.4.26

2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?

     -> Tried my iPAD air 2. It was able to login once at the beginning. It even helped me to create a openDNS account, then complain no internet connection, even the browser can access internet w/o issue. And all logins failed thereafter. Looks my router (WNR3500L) is not supported by  the Genie? Also on my PC, Network Map always shows connected devices correctly.

3. We highly recommend performing a factory reset after updating the router's firmware.

     -> Factory reset not done. similar concerns as those above. Don't want to lose my settings

4. Have you tried uninstalling and re-installing the NETGEAR Genie program?

     -> Yes, no luck with uninstall/re-install.

 

Regards,

    • wliu2's avatar
      wliu2
      Guide
      Jul 31, 2016

      Hi DexterJB,

       

      Thanks for your confirmation. My interests are more in the parental control. Could you confirm WNR3500Lv2 and WNDR4500 fully support all parental control features provided by Genie (per device schedule, different policy such as websites blocking for different time slots)? If not, could you tell me which routers have full parental control support?

       

      Thank you,