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Forum Discussion
Solved
Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
Hi agent86,
Thank you for your input. We have performed our own tests and we were not able to replicate the issue. The questions and suggestions I have posted for nekotruong was for isolation since he did not mention any other troubleshooting steps that he has taken. Others reported that uninstalling and reinstalling the app fixed it for them. However, if that has not worked then there is clearly an issue. We would like to investigate further on this. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
few day ago i kind of too busy so i didnt show you how i fix that problem.
the way I fix is simple, (note: i didn't do any step you told me) I just use the paperclip to reset the router to default setting by the small hole on the back of the router and hold for 7s or 10s, and that it i fix it (note: before the problem hapend i didn't change any setting in the router)
Your solution does work, but it's only temporary - the problem returns after you try to access parental controls, etc. The problem also resolves temporarily whenver you reboot the router.
agent86
