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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

Stretch68's avatar
Stretch68
Initiate
Dec 13, 2016
DexterJB. I have a Netgear WNDR3700v4 and no matter what I try I cannot login to the router to make changes. I have done everything you talked about in the previous comments and still no luck. Any suggestions?
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 19, 2016

Hi Stretch68,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team