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Forum Discussion

daveke's avatar
daveke
Guide
Jan 17, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 09, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

wallyg's avatar
wallyg
Aspirant
Mar 16, 2017

the model  is ac 3200 x6 nighthawk r8000. i have upgraded to latest router firmware and updated to latest genie software. i have reset router to fatory setting.

still unable to log into router via genie software. now same issue on windows 7 pc. any help appreciated

DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 20, 2017

Hi wallyg,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • baddad828's avatar
    baddad828
    Initiate
    Apr 14, 2017

    same issue. Nighthawk X6 R8000. Also tried uninstalling and reinstalling Genie. Still get same result....timeout when i try to log in admin and 'you don't appear to be connected to the internet' message.

  • vickyrao's avatar
    vickyrao
    Star
    Apr 16, 2017

    same here. still having the issues. done all i could on the router and setup and re installed on iphone and android and still the same. cannot login to my router from the genie app. but using a web browser has no issues.

     

    Netgear, please help to resolve this.