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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

vickyrao's avatar
vickyrao
Star
Mar 29, 2017
I am having the same issue since I upgraded to the latest version yesterday. I am able to login usin web browser. But using genie app on android or iPhone it fails. Tried reboot router and also tried reinstalling the apps. Still the same issue.
  • MVolker's avatar
    MVolker
    Aspirant
    Mar 29, 2017

    Abort the effort, the Genie GUI will not work on Windows 10 PCs.  The only solution I found is to download the Genie app on my Android phone.  It works fine from there.