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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

vickyrao's avatar
vickyrao
Star
Mar 29, 2017
I am having the same issue since I upgraded to the latest version yesterday. I am able to login usin web browser. But using genie app on android or iPhone it fails. Tried reboot router and also tried reinstalling the apps. Still the same issue.
MVolker's avatar
MVolker
Aspirant
Mar 29, 2017

Abort the effort, the Genie GUI will not work on Windows 10 PCs.  The only solution I found is to download the Genie app on my Android phone.  It works fine from there.