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Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
I cannot login via the Android app as it keeps asking me for my password over and over again. I can log on to it through a PC, but no data is ever displayed. It just clocks and clocks. Model C6300, Firmware Version V2.01.18.
I actually just clicked on Cable Connection, put my password in again and got the following message, however, everything is working.
Your modem is offline
Please check the RF connection
I also have the same problem . I just purchased this router yesterday. I could not get in through my iphone genie app, and i could not log in though my mac and windows PC laptop through my genie app. I called support twice. I rebooted router and it worked, then minutes later it stopped working again. i did a factory reset again and it still did not work. I called a second time and the agent remotely connected to my computer and told me he could not get it to connect as he reset to factory also. He told me the unit must be defective and to take it back to the store for an exchange. The router is super fast and works great. i just cannot connect with the genie app. i have to use the browser at router logging. is purchasing a new one going to help?
I am in the same situation. I installed a new R6100 with no issues. Downloaded Genie App for windows PC. I, too, cannot log in guest network. I get the same error message "system timed out". I have uninstalled, re-installed Genie program, reset router to factory default all to no avail. Is it true Genie does not work with windows 10? If so, I will delete program and login through browser until problem is corrected.
I had the this issue with my mac and my surface pro. Netgear told me to return it. i exchanged it for the Nighthawk X8 8500 . no issues with that on this one.