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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

chennadi's avatar
chennadi
Initiate
May 04, 2017

I have the same issues. It used to be fine after the major android app update.

But later there was a firmware update to X6 R8000 - V1.0.3.36_1.1.25.

The problem started afte this update.

Bigskeeter47's avatar
Bigskeeter47
Aspirant
May 04, 2017

I have tried to download previous versions of updates for my router.  When I try to run the program I get a "disc corrupted" error.  This occurs with all the previous versions listed for my router.  Has anyone else experieniced this problem?