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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

Obnoxs2's avatar
Obnoxs2
Aspirant
May 09, 2017
5/9/2017
I updated netgear and now have exact issue described above. Anyone have a fix yet?
  • jmeyers11's avatar
    jmeyers11
    Guide
    May 09, 2017

    This definitely appears to be related to the router firmware update.     I bought a new router, setup genie, logged in, and everything worked.    I updated firmware and it immediately stopped working and hasn't worked since.     Netgear, help us out!!!