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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

chennadi's avatar
chennadi
Initiate
May 04, 2017

I have the same issues. It used to be fine after the major android app update.

But later there was a firmware update to X6 R8000 - V1.0.3.36_1.1.25.

The problem started afte this update.

Spyderjohn's avatar
Spyderjohn
Aspirant
May 10, 2017

Same issues here but with iOS on both iPhone and iPad. Cannot log in using genie but can using the safari browser.