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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

jmeyers11's avatar
jmeyers11
Guide
Jun 14, 2017
I have this issue also and post above. No response or fix from support. I did fix this issue by rolling back to the previous version of the firmware. Works fine now. That's the only thing I could do to fix it.
ivhansen's avatar
ivhansen
Star
Jun 14, 2017

If only that worked. What version works? V1.0.3.36_1.1.25 not working here.