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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

ivhansen's avatar
ivhansen
Star
Jun 14, 2017

Yaw, one more downgrade then... And it can draw a correct network map? And you can block devices (wired/wireless) from Genie?

vickyrao's avatar
vickyrao
Star
Jun 15, 2017

There was a new update on firmware and it worked for like couple of minutes and then gone again.

 

Maybe they are not responding here cause the thread is marked as Solved? I wonder. This is outrageous support service from Netgear. Really regretting getting this router now.