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Forum Discussion
Solved
Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
I have just managed to call them at +1 888-638-4327
Spoke to their useless Technical Support Service which is not very helpful. However I managed to make a case with them and waiting for an email confirmation on this issue. Perhaps you guys can help to do the same as well and lets voice out this issue as much as we can. We need them to take some level of responsibility.
Created a new topic, in case the reason this topic is not receiving any sort of response due to it being marked as "Solved". Please kindly refer to the following new thread and put in your information in there as well please.