Can't login to router via Genie

I have been experiencing the same issues with my Netgear WNDR3700v3. I have done everything mentioned in these posts and I still have the same issue when trying to access Parental Controls using the Genie or accessing Router Settings via the Genie. I am unable to access Parental Controls and it says, "Checking router firmware. We are making sure you have the firmware that supports Live Parental Controls. And then is says, You don't appear to be connected to the internet. Please connect to the internet and try again. But I am connected to the internet, as I am sending this reply now, via the internet. The network map is up to date and correct with all the current devices conncected being shown. I am also unable to access the "Router Settings". I have tried putting the IP in manually and keep getting the following: Login failed. The router response timed out. I assumed it may be an issue with Windows 10 but I see that Windows 7 users are having the same problem and I also have the same issues with my Android devices and the Genie download for those devices. It used to work but it doesn't anymore for some reason. Back a year or so ago I used the Genie without any problem. But recently, I decided to use the Parental Controls to control what my 16 year old is able to see and when he is able to access the internet. But all I have had now is problems with the Genie.