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Forum Discussion
Can't login to the IOS Nighthawk APP
What i do:
I open the Nighthawk app locally, on the wifi network:
I type in the username and password that was working for my Genie app.
Then the Nighthawk app bounces back to the login screen, and the same thing happens again.
When i recovered the username + password, the excact username + password appeared, as i used for webbrowser + genie app login.
This doesn't work on the nighthawk app.
7 Replies
Talking of the [My]Netgear Login - following the installation, this is requested first - or the local admin (no other usernames possible, admin is hardcoded - which is requested in a second step?
Here a complete process for your reference - hope you don 't mind, the test device was configured to German - screens are the same:
First screen requests the access or creation of a Netgear Account:
Second screen requests the Netgear Account credentials (as used for the community, for support, ...):
We had a two-factor authentication enabled before, so a confirmation on another device is required. Note that if the App is in the background (probably specific to the power saving on Android 9) the push messages are not received.
Make the device trusted ...
...name the trusted device...
Following the Netgear Account authentication, the local admin (the only local username possible) is requested:
...optional storing the authentication information...
...and up we go, here a R9000 on 1.0.4.28:
So please, where are you stuck exactly?
Does a password probably contain special characters like a "-" for example?What router model (R8000P?), what firmware are we facing here?
Hi,
I'm stuck on the 6th screenshot.
"admin" is already filled in.
password has to be filled in by myself.
i literally copied the password when i went to the "recover password" option. (after filling in the 2 security questions succesfully).
Strange thing is that the webbrowser login doesn't work every time aswell (also when i copy it from the "recover password" option). 1 minute ago it worked via browser login.
The password is a mixture from digits, letters and special digits as for example question marks.
firmware: V1.4.1.30_1.2.26
Ok, what the heck.
I just managed to change the password (after numerous fails, excactly using the same password) to a password withouth special digits like ? ! @ # etc.
Now the app logged in -_-
