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Forum Discussion
Rol23
Mar 23, 2019Guide
Can't login to the Nighthawk app
Model: R8000P
I have used the Nighthawk app for a year now, no problems. Bought a new phone, tried to sign in to Nighthawk app, no error message, just always returns to the login app. So I tr...
- Apr 18, 2019
Holy crap, I got it to work!!!!!!
So read on another thread about clearing cache and app, then trying again. I did that a few times and nothing. I tried changing my passord many times too, that didn't work too. I removed special characters from my password, that didn't work at all.
So I am writing angry emails, angry post. I try one more time, force stop the app, then I cleared the cache and data. Next I went back to the nighthawk app and tried to login, I finally get the two step authentication pop up, this never popped up in all my attempts. It was linked to my phone and my email. So I selected email and entered in the code, then admin code and boom I am in.
I guess in short the solution is keep force stopping, clear cache and data, then try again until you get 2 step up. Also try and remove special characters from password if this doesn't work.
Netgear's support is crap, probably the last time I buy or suggest any of their products.
Rol23
Mar 23, 2019Guide
Android and whatever the new S10 comes with
Firmware Version
V1.4.1.30_1.2.26
I deleted the Nighthawk app and was able to get the Netgear Genie app working. I also turned on remote management, could that have been turned off from a firmware upgrade; and be the reason the Nighthawk app stopped working? I still don't get why there is no error message when trying login into the Nighthawk app with my netgear account and password. Even if there is no router to manage, that would fix some of the confusion on the user side.
schumaku
Mar 23, 2019Guru - Experienced User
The Remote Administration/Remote Management (for the Apps, by cloud) is the same for both the Genie and the Nighthawk App.If it's off (why ever) it won't be available in any of the two Apps.
So the problem is the login with the Netgear account on the App? No idea what is going wrong there - regardless if there is any router registered for the remote admin or not.