NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rol23
Mar 23, 2019Guide
Can't login to the Nighthawk app
Model: R8000P
I have used the Nighthawk app for a year now, no problems. Bought a new phone, tried to sign in to Nighthawk app, no error message, just always returns to the login app. So I tr...
- Apr 18, 2019
Holy crap, I got it to work!!!!!!
So read on another thread about clearing cache and app, then trying again. I did that a few times and nothing. I tried changing my passord many times too, that didn't work too. I removed special characters from my password, that didn't work at all.
So I am writing angry emails, angry post. I try one more time, force stop the app, then I cleared the cache and data. Next I went back to the nighthawk app and tried to login, I finally get the two step authentication pop up, this never popped up in all my attempts. It was linked to my phone and my email. So I selected email and entered in the code, then admin code and boom I am in.
I guess in short the solution is keep force stopping, clear cache and data, then try again until you get 2 step up. Also try and remove special characters from password if this doesn't work.
Netgear's support is crap, probably the last time I buy or suggest any of their products.
Rol23
Apr 18, 2019Guide
OP here, well now the genie app is no longer supporting my device. The nighthawk app is still down not work, I change my password, login, back to login page. Killed the data, uninstall app, still same issue. I can login to the website, and I see my router.... I can manage it locally.
How about an error message in the nighthawk app, something to tell me what the $#@!#$#@ to do... How about any support at all, i spent a bunch of money on the router and a netgear modem...
schumaku
Apr 19, 2019Guru - Experienced User
Rol23 wrote:
How about an error message in the nighthawk app, something to tell me what the $#@!#$#@ to do...
You expect an error message like this? Spotted on a different brand home appliance maker App these hours ... wondering what keyboards these software designers and developers are using: