CAX80 Nighthawk App Issue

Question

Just recently purchased the CAX80 router modem and am having trouble with the Nighthawk app.&nbsp; After launching the app (iPhone or iPad) I am unable to access the security section. After clicking on it I get this message: ERROR - Device does not exist in UPBackend DB or invalid.&nbsp; If I reboot the apple device and the router I can connect to the security section for a short time then the error returns.&nbsp; Support has been no help to me (still waiting for a response to my open ticket).&nbsp; Anyone in this comunity have any ideas how to resolve this issue?&nbsp;

plemans · Answer

Does it work fine if you're logging into it using a web browser and not the app?&nbsp;

SteveSz · Answer

I am unable to click on the security tile from the web browser interface either. It is there but I am unable to click it to open the interface.&nbsp;

plemans · Answer

Does it give you an error or what do you mean you can't click on it through the browser

SteveSz · Answer

It does not give an error.&nbsp; The security tile is there so I assume that you should be able to click on to go into that section just like you can with the other tiles.&nbsp;

plemans · Answer

do you have an armor subscription?&nbsp;Through the gui it just shows activated/not. That's why I curious what it shows through the browser.&nbsp;The app is where you navigate/use it.&nbsp;

Forum Discussion

CAX80 Nighthawk App Issue

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