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Circle won't configure on new R7000P
I just purchased a Nighthawk R700P router specifically to use the Circle features to manage kids devices. does this even work? it seems like it's DOA out of the box. The Circle wil not configur...
Thank you. I will repost in both those forums.
In answer to your question, the 7000P Firmware number is V1.3.1.64_10.1.36
This is plugged directly into the standard Comcast modem. I've cheked that there are no IP conflicts with the Comcast modem, it is 10.0.0.1 and a DHCP server starting on that subnet. I have the Nighthawk 7000P configured as 100.0.0.1 and a DHCP server on THAT subnet.
Off the Nighthawk, while Debugging, I have only 1 Ethernet computer (an iMac Pro running Big Sur) and one device connected by Wifi (an iPhone running iOS 14.4)
This is the most vanilla setup I could arrange. The router seems to work fine for traffic, but the Circle feature appears to be Dead on Arrival.
doug0312 wrote:
This is plugged directly into the standard Comcast modem.
Unfortunately, "standard Comcast modem" tells us nothing about what this device is.
I have yet to encounter a modem or modem/router that does not have a make and model number. Only with that detail can anyone begin to troubleshoot your problem.
doug0312 wrote:
I've cheked that there are no IP conflicts with the Comcast modem, it is 10.0.0.1 and a DHCP server starting on that subnet. I have the Nighthawk 7000P configured as 100.0.0.1 and a DHCP server on THAT subnet.
Talk of "IP conflicts" is a red herring.
None of the rest makes sense. If your Comcast modem is on 10.0.0.1, it probably isn't a plain vanilla modem.
And 100.0.0.1 is not normal for the R7000P.
doug0312 wrote:
...the Circle feature appears to be Dead on Arrival.
I doubt it. My guess is the mess in those IP addresses. These services are designed to work with a conventional network, rather than some rat's nest of confusing addresses.
rats nest of confusing addresses? sorry I don't understand, i can't imagine a more basic config.
Internet > Comcast modem/router > Nighthawk > iMac.
- the Comcast model is an X B6-T. It's their default gigabit modem/router at least here in the SF bay area.
- The Comcast defaults to create an internal subnet range starting at 10.0.0.1. Subnet mask 255.255.255.0
- Because my Nighthawk out of the box defaulted to the same range, I set it manually to create a different subnet 100.0.0.1. Subnet mask 255.255.255.0
I received another post suggesting I need to disable the router in the Comcast modem and flip it to Bridge mode. I haven't tried this yet, but will this evening.
doug0312 wrote:
rats nest of confusing addresses? sorry I don't understand, i can't imagine a more basic config.
Internet > Comcast modem/router > Nighthawk > iMac.
Believe me, those IP addresses are a mess and probably explain why Circle won't work. It does sone fancy stuff with networks. (I own an R7000P and tested it on Armor.)
This is the source of the problem:
doug0312 wrote:
- the Comcast model is an X B6-T. It's their default gigabit modem/router at least here in the SF bay area.
Contrary to your first mention of a "Comcast modem", it is actually a router/modem, as your later description says.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1. It can also break things like Circle.
This explains some of the drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Your messing around with IP addresses does not fix the problem, it may actually make it worse because it prevents the R7000P from configuring itself to deal with the conflict. (Not sure that that would work for Circle.)The real solution is to put the into B6-T into bridge mode.
Using Bridge Mode On Your Wireless Gateway - Xfinity Support
An alternative is to put the R7000P into wireless access point mode, but then you almost certainly won't be able to use Circle.
By all means persist with your rat's nest, but you can't blame the router if Circle won't work.
thanks for the follow-up. that's the second prompt I've received to toggle the modem/router to bridge mode, I'll attempt that tonight.