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Forum Discussion
Metalchili11
Mar 17, 2019Follower
Connected Device Icons not saving
The device icons for Smart Thermostat and Smart Speaker don’t update when saved. All the other icons I changed and saved updated just fine. Those are the only two that I’ve found that won’t update. Wh...
gojmitch
Oct 04, 2019Initiate
I have pretty much the same problem. Whenever I try to update the device name and/or icon within "Attached Devices" on the Orbi embedded web server, the changes do not take. I use to be able to make changes and they saved just fine, but for a while now they haven't been. This is extremely frustrating as I like to keep my devices organized, named, and associated with the correct icons.
ebaltazar
Oct 04, 2019Star
Yeah, the app has been updated several times since I made my post, but no improvement. Extremely frustrating.
- SDRickOct 21, 2019Tutor
Same problem here, some devices save the name and icon properly, others do not save and revert back.
just updated to app version 2.4.8.18 and firmware version V2 .5 .0 .38. Has anyone come up with a solution?
- ebaltazarOct 21, 2019StarWow, you're getting some of the icons to stay??? I haven't been able to get any of them to be persistent. Sometimes they stay for several minutes, but as soon as the list is refreshed, it's back to the generic icon.
- schumakuOct 21, 2019Guru - Experienced User
ebaltazar it might sound disappointing - here with the R9000 and some hands full of devices the icons and names stay, and are the same on the router Attached Devices _and_ in the Nighthawk App. But now does the R9000 support (much!) more device types in the Attached Devices than what the Nighthawk App can display. Said that, effects and issues depend almost always on the router model, the router firmware version, the number of devices (sigh, yes!), and to the least extend the App itself.
- schumakuOct 21, 2019Guru - Experienced User
SDRick wrote:just updated to app version 2.4.8.18 and firmware version V2 .5 .0 .38.
Subject thread is about the Nighthawk App and some select Nighthawk routers - your version numbers indicate it's an Orbi system and the Orbi App. While there is some direct relation, bugs might be different any any aspect.