Connected Device Icons not saving

ebaltazar
Star
Oct 21, 2019
Wow, you're getting some of the icons to stay??? I haven't been able to get any of them to be persistent. Sometimes they stay for several minutes, but as soon as the list is refreshed, it's back to the generic icon.
- schumaku
  Guru - Experienced User
  Oct 21, 2019
  ebaltazar it might sound disappointing - here with the R9000 and some hands full of devices the icons and names stay, and are the same on the router Attached Devices _and_ in the Nighthawk App. But now does the R9000 support (much!) more device types in the Attached Devices than what the Nighthawk App can display. Said that, effects and issues depend almost always on the router model, the router firmware version, the number of devices (sigh, yes!), and to the least extend the App itself.
  - sbollapa
    Aspirant
    Dec 22, 2019
    Any solution to this issue.. Its really frustrating that this simple usecase of have Address reservation doesn't work.
    
    Also, my router is R7960 and it doesn't even show in Model :manfrustrated:
- D-Zig
  Aspirant
  Oct 08, 2020
  I am having the same issue name stays but icons revert back to just network not what I choose them to be for example camera, game if system etc... so frustrating.
schumaku
Guru - Experienced User
Oct 21, 2019
SDRick wrote:
just updated to app version 2.4.8.18 and firmware version V2 .5 .0 .38.
Subject thread is about the Nighthawk App and some select Nighthawk routers - your version numbers indicate it's an Orbi system and the Orbi App. While there is some direct relation, bugs might be different any any aspect.

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Connected Device Icons not saving