NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Content Filtering with Netgear Genie
When I attempt to individualize the filtering settings from within the network map, the filtering setting will not change from "default level on router" regardless of the device or the alternative se...
Hi abruckla,
1. What is the version of the NETGEAR Genie program that you have installed?
2. What is the operating system of the computer?
3. What is the model number of your router?
4. What is the firmware version of your router?
Regards,
Dexter
Community Team
Genie version is 2.4.16.
The computer primarilly used to make changes has Windows 10. Many computers on the network, however, are running Linux Mint (I do not beleive Genie comes in a Linux compatible version.) I have a two other computers with Windows 10 and even 1 with Vista. The computer I use does not seem to make a difference.
Router is a WNDR3700v4. Firmware is 1.0.2.78.
Hi abruckla,
1. Have you tried uninstalling and re-installing the app?
2. Do you mean that the issue is the same with the other Windows 10 and Windows Vista computers?
3. Please try updating the routers firmware to the latest version (1.0.2.80) and check if the issue persists.
Regards,
Dexter
Community Team
1) Yes
2) I have installed Netgear Genie on multiple computers and and experienced the same problem.
3) When attempting to upgrade the firmware it states "No new firmware version available."