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Forum Discussion

BSODan's avatar
BSODan
Aspirant
Jan 21, 2021

Device Manager does not display all connected devices

I see a ton of posts of people having issues with devices not being displayed in Device Manager.  Clearly this is a major problem with Nighthawk; what's the problem NETGEAR!?   I have about 30 devi...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 26, 2021

Hi BSODan,

 

Thanks for confirming. May you provide me with the current Nighthawk app version number you have installed and specify whether you're on iOS or Android. May you also power cycle your modem and let us know if your issue persists. 

 

Regards,

Christian 

  • BSODan's avatar
    BSODan
    Aspirant
    Jan 27, 2021

    I am current on the new 2.8.0.15 release and just updated my iPhone to iOS 14.4.  None of these or power cycling my modem/router has had any impact.

     

    Thanks,

    Dan

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jan 29, 2021

      Hi Dan,


      Thanks for confirming. May you send me a private message with the following info. I'd like for our support team to reach out.

       

      Email:

      Phone:

      Preferred Contact Time: (including time zone)

       

      Christian 

    • nldl8485's avatar
      nldl8485
      Tutor
      Feb 03, 2021

      I am having the same problem with device names.  Did Netgear ever provide a solution?