NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tutor

May 23, 2021

Device manager not displaying devices

Whenever I access my router from the nighthawk app (on my android), I'm not able to see my devices from the device manager. When you select it it seem to open a Parental control page and it display "...

Aspirant

Aug 11, 2021

I am having same problem no matter how I connect to router no devices are shown connected.

Aspirant

Dec 08, 2021

Hi all. Running nighthawk r6700v3 .. FW v1.0.4.120.
Since that firmware update, i am not seeing my attached devices anymore. This is on the nighthawk app or in the web GUI. Any thoughts on this? I haven't found anything on it.. I'm thinking it's firmware related but unable to confirm. Thanks.

FURRYe38
Guru - Experienced User
Dec 08, 2021
Did you factory reset the router and setup from scratch after that last FW update?

Guyoncouch02 wrote:
Hi all. Running nighthawk r6700v3 .. FW v1.0.4.120.
Since that firmware update, i am not seeing my attached devices anymore. This is on the nighthawk app or in the web GUI. Any thoughts on this? I haven't found anything on it.. I'm thinking it's firmware related but unable to confirm. Thanks.
- Guyoncouch02
  Aspirant
  Dec 08, 2021
  ya know i read about it after i posted. do we know any reason why a factory reset is required after this FW update was pushed out? does the reset revert to a different FW version after the reset? thanks for the insight
  - michaelkenward
    Guru - Experienced User
    Dec 09, 2021
    Guyoncouch02 wrote:
    
    does the reset revert to a different FW version after the reset?
    
    No. A reset just wipes out the configuration.
    
    It does not touch the firmware version.The only way to revert to older firmware is to manually "update" it.