NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

D-NY's avatar
D-NY
Initiate
May 05, 2020

Device Manager shows zero devices

I purchased this router Netgear R6400v2 in Dec 2019.  It's been great until a couple of days ago.  Suddenly no devices are found by the device manager.  I know I have 4-5 devices running on the internet right now through the router but none are showing up.  Please help if you can.

 

3 Replies

  • mich8's avatar
    mich8
    Aspirant
    May 05, 2020

    I have had this new mesh system set up for about 6 weeks and it was working great. Still have a great conncection but now when I check the App it says No Devices Found...but I know I have at least 8 devices connected. If I reboot the entire system it shows back up...but only to go away soon after. Anyone know what's going on or how to fix this? All firmware is up to date.

     

     

    • Rholt's avatar
      Rholt
      Aspirant
      May 05, 2020
      Same issue. Don’t know if it did an update or not. Very frustrating.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 07, 2020

    Hello Community

     

    Our engineering team is aware of an issue with the device manager feature not functioning properly on the Nighthawk app and they are currently investigating. In the meantime, please use the web browser to manage your devices. 

     

    Thank you for understanding,

    Christian