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Forum Discussion

amy4723's avatar
amy4723
Aspirant
Oct 17, 2015

DNS account in Netgear Geanie

I'm trying to create a DNS account in Netgear Geanie.  I've tried several different passwords and none of them are accepted.  What can I do?

 

Genie

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 19, 2015

    Hi amy4723,

     

    Please make sure that the password contains an upper case and lower case character. Also, it should have at least one number and one special character. You can also try creating a password that is exactly 15 characters long with the required characters.

     

    Regards,

     

    Dexter

    Community Team

    • amy4723's avatar
      amy4723
      Aspirant
      Oct 26, 2015

      I don't understand. I can log into the OpenDNS website, but when I'm in the Netgear Genie and click on Parental Controls and put in my email address and my Open DNS password, it says "There was an error signing in, please make sure you are connected to the internet (which I am) and try again"

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 30, 2015

        Hi amy4723,

         

        You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.

         

        Regards,

         

        Dexter
        Community Team