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Forum Discussion
Solved
Does not show registered
Originally purchased, installed, and registered in November 2018. Does not show up under my registered products. When I attempt to register, it says it is registered under another account. I only ...
I contacted customer support today and they helped me resolve this issue. I was correct in the fact that my Nighthawk was not showing as registered to my account, however it showed correctly in the Netgear system. Had me delete the existing app from my device, and redownload it. Once done, I was able to log in and access the router via the app.
hx1977 wrote:
I am unable to use the Nighthawk app as it does not recognize my login credentials, even though they work when logging into both the Genie App as well as the netgear.com account online.
Many similar reports - well possible this is because of the usage of special characters like '# ? - _ in the Netgear Account Password - clearly a Netgear Nighthawk App limitation.
hx1977 wrote:
And yes, the Genie App does "force" you to use the Nighthawk app on a mobile device, as it states the device is no longer supported by the Genie App and provides the "upgrade today" option, which opens the Nighthawk app, and then fails to allow me to login.
True - this has changed over the last few days since posting.
BretD and Christian_R please assist the user with the product registration mentioned in the initial post. Thank you!
I contacted customer support today and they helped me resolve this issue. I was correct in the fact that my Nighthawk was not showing as registered to my account, however it showed correctly in the Netgear system. Had me delete the existing app from my device, and redownload it. Once done, I was able to log in and access the router via the app.