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Forum Discussion

benoit_fr's avatar
benoit_fr
Apprentice
Aug 22, 2019

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Hello all, I purchased yesterday a RAX40.  Everything is fine regarding the setup / connectivity / perf. However, the Android app (didn't tested iOS app yet) is very, very slow to access functional...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 23, 2019

Hi benoit_fr, welcome to the community! What version of the app do you have installed as well as the Android version the device is running on? Does a reinstall fix the issue?

 

Dexter

  • benoit_fr's avatar
    benoit_fr
    Apprentice
    Aug 26, 2019

    Hi Dexter,

    Thanks for answering : my android version is 2.4.2.276 and Android phone version is 9.1

    A reinstall "seems" to fasten the login and connection but it's quite slow compared to previous app for routers I've experienced.

    However it's surpringly faster when not using local Wifi connectivity (4G or Office connection)

    I have 1Gb/s DL / 60 Mb/s UL connectivity.

    Best,

     

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 26, 2019

      Hi benoit_fr, I have sent you a message. Please check your inbox.

      Dexter