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Forum Discussion

jbrickey's avatar
jbrickey
Initiate
Jun 01, 2017
Solved

Enable Remote Access Fails - "Incorrect request format, try again."

I have been unable to enable remote access w/in the Genie App. Whenever I try I get an failure error indicating "incorrect request format, try again.". Anyone else seen this?
Genie
  • jbrickey's avatar
    jbrickey
    Jun 09, 2017

    I found that my model is not supported AC1750 (R6700). So there is that... :-)

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 08, 2017

Hi jbrickey and bkspark,

 

1. What is the model number and firmware version of your device?

2. What version of the Genie app do you have installed?

3. Have you tried using another device (Android, iOS, PC)?

4. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

jbrickey's avatar
jbrickey
Initiate
Jun 09, 2017

I found that my model is not supported AC1750 (R6700). So there is that... :-)