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Forum Discussion
Solved
Fault/error with Genie for Windows Net Map
This is more of a problem report for NetGear Genie. The Android version of Genie works fine. On two devices, it creates the Network Map and includes my Netgear WNCE2001 network extender as a device...
Hi richlife69,
Thank you for providing the information. I believe the device involved here as shown on the NETGEAR Genie program is an EX6200 instead of the previously mentioned WNCE2001. This is indeed something that needs to be looked at by engineering since the network map is quite inconsistent in accurately displaying the type of devices that are connected. However, it is good that it shows the correct IP addresses for the individual devices as it should. Rest assured, we will continue to work on the accuracy of this feature based on your feedback. I highly recommend keeping the NETGEAR Genie programs up to date on your devices for possible fixes.
Regards,
Dexter
Community Team
1. Does the receiver have a separate adapter other than the WNCE2001?
The receiver has an ethernet port which is connected to the extender.
2. Please provide a screenshot of the following:
- Android app network map showing both the adapter and the receiver
The first shot shows the map with both the network extender and the AV receiver. After a few minutes, the map looses the extender and shows the receiver twice -- but each has the right ip addr. (This last change started happening after my original post.)
- Windows app showing the adapter with different IP's
Sometimes the ip displayed is the extender, sometimes the receiver.
- Windows app showing the connected devices table with both the adapter and the receiver
You can see that both extender and receiver show in this table. To get to this browser interface, I click on the router in Genie, click on the IP addr and then enter the userid/pw to access the router. So I end up with Genie running standalone and running in the browser (Chrome) tab. I can swap the focus between them.
Hi richlife69,
Thank you for providing the information. I believe the device involved here as shown on the NETGEAR Genie program is an EX6200 instead of the previously mentioned WNCE2001. This is indeed something that needs to be looked at by engineering since the network map is quite inconsistent in accurately displaying the type of devices that are connected. However, it is good that it shows the correct IP addresses for the individual devices as it should. Rest assured, we will continue to work on the accuracy of this feature based on your feedback. I highly recommend keeping the NETGEAR Genie programs up to date on your devices for possible fixes.
Regards,
Dexter
Community Team
The extender icon certainly looks like an EX6200. I had assumed it was just a "symbolic" icon, not intended to be an actualy image of the device. So no, it definitely does not look like a WNCE2001 which looks more like a large clam shell. My device has only one ethernet port and is an N device. The EX6200 is a 5 port device and is AC.
But I guess you know that. If Genie is trying to show images of the actual (or similar) device, that's great. Good to know my info may help. Apparently my wife wants to buy a new printer. If wifi, it needs to be AC level as it's obvious the world is moving (has moved?) away from N level.
Rich