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Forum Discussion

Markg2's avatar
Markg2
Tutor
Dec 15, 2016

File transfer Genie Windows 10 & iOS Genie

Instructions require Genie open on the Win machine for file transfer to work (which I have yet to attempt from the iPhone). I see no way to close the desktop Genie and yet have it still running in th...
Genie
Markg2's avatar
Markg2
Tutor
Dec 15, 2016
Disregard not running in background--it is. Bigger problem is it's not stable. First time opened it stopped running. Second time runtime errors.

What's up? Is this app ready for windows 10 or not?

Mark
  • Markg2's avatar
    Markg2
    Tutor
    Dec 21, 2016

    I downloaded the Win10 app again, installed and it's stable.

     

    However, I don't get the file transfer. I login with the iOS app, click turbo transfer and there's nothing present but an indicator of the wireless network you're currently on (presuming you are) and a black screen?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 16, 2017

      Hi Markg2,

       

      The other device/s connected to the network should show up on the list. Also, make sure you have the NETGEAR Genie app/program installed and open on those other devices.

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 19, 2017

      Hi Markg2,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Markg2's avatar
        Markg2
        Tutor
        Jan 20, 2017

        Given the Netgear USB problems per another thread added to this thread I've given up on the product, deleted all associated iOS apps and only use the router as a router.