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Forum Discussion

Lisamall's avatar
Lisamall
Follower
Oct 12, 2018

Firmware Check Error

Got an email saying a new update was available. When I push “Check for Updates” in the app it says it’s checking for new firmware update then keeps saying “Firmware Check Error”
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 08, 2018

Hi Lisamall,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Which app do you have installed (Genie or Nighthawk)? And what version?

3. Does the issue persist on another device where you have the app installed?

 

Regards,

 

Dexter

Community Team

 

  • Andy1973's avatar
    Andy1973
    Aspirant
    Nov 08, 2018

    I tried it on my iPhone and iPad got the same result.  It’s the nighthawk ap.  The version is 1.2.0.26. 

    • Andy1973's avatar
      Andy1973
      Aspirant
      Nov 08, 2018

      The model is the r7450