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Forum Discussion

shawn53913's avatar
shawn53913
Initiate
Dec 16, 2016

Genie - Parental Controls, cannot change settings on individual devices in the network map

I set the default for parental controls to High during initial setup on the router. Then in the network map area, I tried to change the settings per user device, but when I click apply, the settings ...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 26, 2016

Hi shawn53913,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team

Harangen's avatar
Harangen
Initiate
Dec 28, 2016

Hi, 

I have the same problem. 

I'm unable to change the settings for each device, neither from PC or from iPhone app. 

iPhone app gives me at least an error message "PC_Remind_SetFailed". 

The PC application "Netgear geni" version 2.4.36 on Windows 10 (which crashes all the time). 

 

Model R7000 newest firmware 1.0.7.6.

Changes I have set earlier with an older firmware and older Geni app is still there, but changing any new devices fails. 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 29, 2016

    Hi Harangen,

     

    1. Have you tried uninstalling and re-installing the app/program?

    2. Have you tried resetting the router?

    3. Was it working before?

    4. Have you tried using another device (Android, another computer)?

     

    Regards,

     

    Dexter

    Community Team